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Our transparent refund and cancellation policies ensure you know your rights and options when plans change.
Last Updated: June 22, 2026
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for services provided by Travel Asia (operated by TravelAsia247 Pvt Ltd and Focus Tourism LLC). We strive to provide a fair and transparent process for all our customers. Please read this policy carefully before making any bookings or payments.
⚠️ Important: Visa processing fees paid to embassies/consulates are non-refundable under any circumstances, as these fees are collected by government authorities.
If you cancel your visa application before it has been submitted to the embassy/consulate, our service charge will be refunded after deducting a processing fee of ₹500 or 10% of the service charge (whichever is higher). Embassy fees, if already paid, are non-refundable.
Once the visa application has been submitted to the embassy/consulate, no refund will be provided on either the service charge or the embassy fees, regardless of whether the visa is approved or rejected.
Travel Asia is not responsible for visa rejections. No refund will be issued for rejected visa applications. The decision to grant or deny a visa lies solely with the respective embassy or consulate.
Cancellation and refund of airline tickets are subject to the airline's own cancellation policy and fare rules.
Travel Asia's service fee for air ticketing is non-refundable once the ticket has been issued.
Any cancellation charges imposed by the airline will be borne by the customer.
Refund timelines depend on the airline and may take 7–45 business days to process.
No-show passengers will not be eligible for any refund unless the airline policy permits.
Cancellation charges for tour and pilgrimage packages (including Umrah & Hajj packages) are as follows:
| Cancellation Period | Deduction |
|---|---|
| 30+ days before departure | 25% of total package cost |
| 15–30 days before departure | 50% of total package cost |
| 7–14 days before departure | 75% of total package cost |
| Less than 7 days before departure | 100% (No refund) |
| No-show / After departure | 100% (No refund) |
* The above rates are indicative and may vary based on the specific package. Exact cancellation terms will be communicated at the time of booking.
All payments are processed securely through Razorpay payment gateway. Refunds, when applicable, will be initiated through Razorpay and credited back to the original payment method.
Approved refunds will be processed within 7–10 business days from the date of approval.
Refunds will be credited to the original payment method (credit card, debit card, UPI, net banking, etc.) used at the time of payment.
Bank processing times may vary, and it may take an additional 5–7 business days for the refund to reflect in your account.
For any payment-related disputes, customers may contact our support team with the transaction ID and booking reference.
In case of payment failures or double charges, the amount will be automatically refunded within 5–7 business days.
To request a cancellation or refund, please follow these steps:
Reach out to our customer support team via email at info@travelasia247.com or call us at +91 9995 074 441.
Share your booking reference number, transaction ID, and reason for cancellation.
Our team will review your request and inform you about the applicable refund amount and timeline.
Once approved, the refund will be initiated through Razorpay and credited to your original payment method.
Travel Asia shall not be liable for cancellations, delays, or inability to provide services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, government restrictions, political unrest, airline strikes, or any other force majeure events. In such cases, refunds will be processed based on the refund received from the respective service providers (airlines, hotels, etc.).
Travel Asia reserves the right to amend or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy regularly. The policy applicable at the time of your booking will govern your transaction.
Our support team is here to assist you. Reach out with your booking details and we'll help you through the process.
Phone
+91 9995 074 441